Troubleshooting

Donations

• I'm getting an error on the donation page.
• I'm having trouble entering my address during the donation process. How do I fix this?
• I accidentally created two recurring donations. How do I cancel one of them?
• I forgot my password to the donation platform (Classy), how do I reset it?
• How do I update my credit card for my donation?
• How do I get a copy of my donation receipt?

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Online Courses

• How do I reset my online course password?
• How do I receive my certificate of completion for the online courses?
• I purchased a course on behalf of someone else. How do I transfer enrollment to them?
• I purchased a Savory online course but did not receive a Teachable invite, what do I do?

Store

• What is Savory Institute's refund policy?
• How do I find shipping information for my purchase?
• I purchased something from the Savory Institute store but haven't received it yet. What should I do?
• Do you ship globally?

Other

• How do I unsubscribe or update my email preferences?
• I have feedback for the Savory Institute team, where should I send it?