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Troubleshooting

Donations

  • I'm getting an error on the donation page.
  • I'm having trouble entering my address during the donation process. How do I fix this?
  • I accidentally created two recurring donations. How do I cancel one of them?
  • I forgot my password to the donation platform (Classy), how do I reset it?
  • How do I update my credit card for my donation?
  • How do I get a copy of my donation receipt?
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Online Courses

  • How do I reset my online course password?
  • How do I receive my certificate of completion for the online courses?
  • I purchased a course on behalf of someone else. How do I transfer enrollment to them?
  • I purchased a Savory online course but did not receive a Teachable invite, what do I do?

Store

  • What is Savory Institute's refund policy?
  • How do I find shipping information for my purchase?
  • I purchased something from the Savory Institute store but haven't received it yet. What should I do?
  • Do you ship globally?

Other

  • How do I unsubscribe or update my email preferences?
  • I have feedback for the Savory Institute team, where should I send it?

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